This brand was made for real people— the overthinkers, the feel-everything types, the ones figuring life out one day at a time. Because no matter where you are in your journey, you deserve to feel supported, seen, and enough exactly as you are.
FAQ
Frequently Asked Questions
Shipping
How long does shipping take?
Standard shipping typically takes 5–10 business days. Expedited options may be available at checkout.
Do you ship internationally?
Yes! We ship to select international destinations. Shipping times and rates vary by location.
Orders
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package directly on the carrier's website.
Can I change or cancel my order?
Please contact us as soon as possible if you need to make changes. We'll do our best to accommodate requests before your order goes into production.
Returns & Refunds
Can I return or exchange my order?
Because all of our products are custom-made to order, we do not accept returns or exchanges for wrong size, wrong color, or change of mind. Please review your order carefully before placing it.
What if my item arrives damaged, defective, or incorrect?
We've got you covered! If your item arrives with a manufacturing defect, wrong design, or wrong size due to our error, contact us within 30 days of delivery at alexsislee947@gmail.com with your order number and clear photos of the issue. We'll arrange a free replacement or full refund.
What is NOT considered a defect?
The following are normal characteristics of print-on-demand products and are not eligible for a replacement or refund:
• Minor print placement variations within 0.5 inches (normal for direct-to-garment printing)
• Size deviations of less than 1 inch from the published size guide
• Low-quality prints resulting from a low-resolution image
What if my package is lost?
If your package appears lost, please contact us within 1 week after the estimated delivery window has passed — 30 days for US orders, 45 days for international orders. We recommend first checking with your local post office, as packages are sometimes held for pickup.
What if my package was returned due to an incorrect address?
If a package is returned because of an incorrect or incomplete address provided at checkout, we may offer a partial refund or replacement at our discretion. Re-shipping will be at the customer's expense.
How do I request a refund?
Email us at alexsislee947@gmail.com with your order number, reason for the request, and photos of the item. We respond within 2–3 business days. Approved refunds are issued to your original payment method within 5–10 business days.
Products
Do you offer custom orders?
We love custom requests! Reach out to us through our Contact page to discuss your ideas.
Contact Us
How can I get in touch?
You can reach us at alexsislee947@gmail.com or through our Contact page. We aim to respond within 1–2 business days.